UK Delivery Policy
Standard delivery is charged as follows for deliveries to the UK mainland £6.95 (Northern Ireland, Highlands & Islands £12.50)
*Free UK delivery on orders over £100 excludes Northern Ireland, Highlands & Islands.
All orders for goods in stock, received before 2:00pm (Monday to Friday) will be dispatched using the courier service specified at the check-out. If any part of your order is temporarily out of stock and dispatch is anticipated to be delayed at all, we will contact you by e-mail to notify you of the new anticipated delivery date.
International Delivery Policy
All orders must be signed for at the address to which it is shipped. We offer competitive world wide delivery rates. For pricing, please add the desired products to your basket and choose your delivery country at the checkout. Our system will then calculate the weight of your order and show the delivery cost. Alternatively, call our team on 0161 304 9603 for pricing.
We hope you'll be pleased with your purchase. You may return it in the same condition as dispatched within fourteen days and in the original packaging for a refund subject to a 25% re-stocking charge. (note) Returns are not accepted for quantities less than 2 rolls, (single rolls are non returnable) or wallpaper sold by the meter that has been specially cut to order. Wallcoverings like Grasscloth and Hessian cannot be exchanged or refunded (unless they are faulty)
This is subject to the following conditions:
The product must be unused, as new, in saleable condition and returned with the original product packaging.
Orders which are made to measure, cut to your requirements cannot be exchanged or refunded (unless they are faulty).
We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung. In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return all of the faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the Product Labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
When returning goods in any of the above circumstances please contact us first either by e-mail or telephone on 0161 304 9603. Please state your order number, date of receipt, and the reason for returning the product and whether you would like a refund or a replacement Product. If you are returning products please send them to:
Cheshire SK15 1ST.
This is our address for returns and any other communication.